Pandemic accelerates adoption of self-service tech in resorts

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Culinary Local 226 and Bartenders Local 165 have agreements with a handful of casino operating companies — including Caesars and MGM — regarding automation and worker retention.

The five-year contracts, signed in 2018, require companies to take a series of steps regarding any new technology implementations, such as holding negotiations and giving advance notice on new technology; offering employees free training on how to use the new technology; providing free job training if the technology creates jobs; offering retention bonus packages if a worker is laid off because of new technology; and more.

“Companies introducing technology to eliminate jobs is not new. Hospitality jobs will continue to change and evolve as they always have,” union spokeswoman Bethany Khan said.

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